Customer Care Centre Agent

Job description

About the job

We want to fill this position with a customer-focused enthusiast who can support us in securing the IKEA brand and our overall vision of creating a better everyday life for the many people.

As a contact centre agent, your major mode of work will include answering inbound calls, making out-bound calls, replying to emails, following up on cases and working on webchat/live chat cases.
You will report to the Customer Contact Centre Team Leader, and will be responsible for providing an exceptional level of service to customers to support the IKEA stores in Malaysia and Singapore.
You are expected to contribute positively to your individual development, as well as your fellow co-workers by engaging in best practice sharing, process improvements and customer focused solutions sharing.
You will be expected to perform to the basic expectation of meeting your given metrics. In addition, ...