Job Description

Job Description

This role will be based in KL


To deliver superior customer service to all consumer in StarHub by providing general enquiry, billing and technical support for all StarHub services such as StarHub Mobile, Entertainment and Smart Life through the phone. Customers who contact StarHub may receive a survey asking them about their recent experience with StarHub. When customer gives a rating of 0-6 (i.e., detractors), Recovery team member is expected to perform necessary recovery and resolve customer’s complaint end to end.

Responsibilities

  • Provide dedicated and superior customer care support for general enquiry, billing support and technical troubleshooting and resolution related to all StarHub consumer services such as StarHub Mobile, Entertainment and Smart Life, and any other new Consumer Services being introduced from time to time over the phone.

  • Customers who contact StarHub may receive a survey ask...

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