Job Description

Job Summary:

We are seeking a proactive and detail-oriented Customer Care Coordinator to join our Logistics and Transportation team. The successful candidate will be responsible for managing customer interactions, resolving transportation-related complaints, and ensuring a smooth and efficient customer experience. This role requires strong communication skills, knowledge of logistics operations, and a customer-first mindset.

Key Responsibilities:

  • Serve as the primary point of contact for customer inquiries, concerns, and complaints related to logistics and transportation services.
  • Investigate, resolve, and document customer complaints efficiently while maintaining a high level of professionalism and empathy.
  • Coordinate with internal departments (warehouse, dispatch, logistics, and sales) to track orders and ensure timely delivery.
  • Proactively communicate with customers regarding delivery schedules, shipment delays...

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