Customer Care Coordinator

Join us in Advancing the Environmental Global Impact within the Rail Industry

ZTR is a leading global railway technology company that modernizes and digitally connects railway rolling stock to help our clients create transformational environmental and operational efficiencies. Our solutions and services are being provided on thousands of locomotives globally.

What you’ll be doing:

The Customer Care Coordinator is responsible for overseeing all aspects of new system orders, spare parts quotes and orders, returned material authorizations (RMAs) and associated customer communication. This role plays a critical part in ensuring accurate order execution, timely fulfillment, and a high level of customer satisfaction.

Working closely with Customers, Sales, Engineering, Technical Services, Production, and Shipping teams, you will help drive seamless operations and proactive issue resolution.

Key responsibilities include:

• Pr...