Job Description

About the Role

:
  • The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. 
  • The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. 

    • Requirements

    Job Responsibilities:

  • Should be able to set the targets for the renewals based on the monthly portfolio
  • To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling
  • Compliant Management- To identify & resolve the customers' complaints within the specific timelines
  • Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts
  • To provide recommendations & suggestions to the branch for the improvement
  • Conduct regular reviews & terminate the non-revival accounts
  • Should be able to analyse data and over the challenging areas to improve month-on-month performance.
  • Should be able to share the monthly dashboard with the analysis and recommendations

    • Key Result Areas:

  • Managing Residential & Commercial Renewals 
  • Deliver budgeted profit through Price Increase
  • Lead Generation and self conversion
  • Customer Retention

    • Competencies (Skills essential to the role):

  • Attentiveness.
  • Clear communication skills.
  • Ability to use positive language.
  • Time management skills
  • Data Analysis

    • Educational Qualification / Other Requirement:

  • Graduation 

    • Role Type / Key working relationships:

  • Individual Contributor
  • Internal team
  • External stakeholders

    • Benefits

    What can you expect from RPCI?

  • Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
  • Safety
  • Integrity
  • Innovation
  • Learning & Development
  • Open & Transparent
  • Performance Orientation

    • DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

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