Customer Care Executive

Join Digitide Solution Limited as a Customer Care Executive, where your passion for customer service will shine. At Digitide, we pride ourselves on providing innovative and top-tier digital solutions to our clients, and as a key member of our customer care team, you will play an essential role in maintaining our reputation for excellence. Your primary responsibilities will include handling customer inquiries with efficiency and professionalism, resolving issues promptly, and ensuring a seamless customer experience. We are looking for a proactive individual with excellent communication skills, a keen attention to detail, and the ability to thrive in a fast-paced environment. If you are committed to delivering exceptional service and eager to contribute to a dynamic company focused on digital transformation, this is the perfect opportunity for you to grow and make a significant impact. Join us at Digitide Solution Limited and be a part of a forward-thinking team dedicated to customer satisfaction.

Tasks

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Resolve product or service issues by clarifying customer complaints, determining the cause, and providing the best solutions.


• Maintain detailed and accurate records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.


• Collaborate with team members and other departments to address customer needs and ensure a high level of service satisfaction.


• Identify and report trends in customer feedback to contribute to continuous improvement efforts in service delivery.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field.


• Minimum of 2 years experience in a customer service or customer care role.


• Excellent communication and interpersonal skills with a customer-focused attitude.


• Proficiency in customer relationship management (CRM) software and Microsoft Office Suite.


• Ability to handle challenging situations with professionalism and patience.

Benefits

Salary Offered:

Depends on interview performance and experience