Customer Care Executive

Responsibilities

• Maintain all customer contacts and relevant information in the customer service database
• Address complaints and issues raised by customers promptly on social media or outlets, ensuring satisfactory resolution
• Stay updated on company products and promotions to effectively respond to customer queries and gain knowledge of future promotions, products, and processes
• Support internal departments in store process readiness, and product and promotions launch. Provide relevant training and information to outlet staff and internal stakeholders
• Conduct surveys and research on customer satisfaction and experience with the brand. Suggest and implement actions to improve and enhance overall customer experience
• Enhance and implement customer care related processes while adhering to standard operating procedures

Qualifications

• Diploma or Bachelor’s Degree in Communications, Hospitality, Busin...