Customer Care Executive/Premium process

Key Responsibilities:

• Handle customer queries through voice and non-voice channels in a timely and professional manner.
• Provide accurate information about products and services to premium customers.
• Resolve complaints efficiently and ensure customer satisfaction.
• Maintain records of customer interactions and transactions in the system.
• Collaborate with internal teams to address complex issues.
• Adhere to quality standards and meet performance targets.

Requirements:

• Excellent verbal and written communication skills in English.
• Ability to handle high-pressure situations with patience and professionalism.
• Strong problem-solving and negotiation skills.
• Willingness to work in rotational shifts and 5-day work week.
• Freshers, undergraduates, graduates, and experienced professionals are welcome.
• Immediate joiners preferred.