Customer Care Group & National Consultant

Scope of the RoleUnder close supervision, an incumbent in this position will perform a variety of customer service duties to assist members in solving a variety of problems which could have a significant impact on their personal or professional life. The ability to empathize and effectively communicate will be critical in building rapport to best understand the customers’ needs and come to a resolution ensuring customer satisfaction while adhering to PPLSI’s policies. The incumbent must be able to adapt to a changing environment, have effective time management skills and will ensure work is accurate, clear and concise with strong attention to detail.This position is an excellent opportunity to learn all PPLSI’s products, services and work with all lines of business in support of resolutions in servicing our customers.Accurately educate members on their benefits and answer member inquiries within the company guidelinesOther KPIs within Customer Care Education, Knowledge, and Experience...