Customer Care Intern Gotcourts

Your mission

We are seeking a bilingual Customer Care Intern fluent in German and English and based in Spain to join our global support team. As a Customer Care Specialist, you will provide exceptional assistance to our international customers in the DACH markets through different digital channels.

• What you'll be doing

Customer Support & Communication

• Provide expert support through multiple channels (email, and phone) to both sports facility managers and Playtomic app users - for Playtomic subsidiary in DACH region.
• Handle inquiries professionally in German and English
• Maintain consistent response times while delivering high-quality solutions

Technical Support & Product Enhancement

• Diagnose and troubleshoot technical issues efficiently
• Document and escalate bugs to our product team
• Collect and analyze user feedback to drive product improvements

Quality & Complianc...