Customer Care Manager

Company:

Mahindra Last Mile Mobility Limited Responsibilities & Key Deliverables
Analyse the technical complaints of the vehicle in the fieldRectify defects in vehicles / overhaul aggregatesMaintain and handle internet based warrantyEnsure implementation of service processes at channel partnersDevelopment of secondary channelFeedback on companys as well as competitors productsTraining of service managersWork out special service support for strategic customers with channel partnersEnsure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts targetSecondary network for spare parts salesGuide channel partners for manpower/facilities/equipment optimisationEnsure profitability of workshops of channel partnersMIS on service.Spare parts inventory managementManging service gaurantee at the dealershipMonthly visit to ASC and monitor his performance along with ASC coordinatorService camps on monthly basiscMonthly visit...