Customer Care Manager

Job Description

Brightspeed is looking for a driven, creative, experienced, and energetic leader to join our team and help support our life and safety customers.

Operating in a highly cross-functional environment, the Customer Care Manager is influential and has an ability to make an immediate, significant impact on the business. You will focus on supporting and large revenue customer accounts. You will be the primary point of contact for all the customer technical, operational, and escalated issues.

As a Customer Care Manager, your duties and responsibilities will include:

The Customer Care Manager is the single point of contact for strategic revenue customer accounts with complex product needs. In this position, you will proactively manage customers’ service needs ensuring the highest level of satisfaction, exceeding deliverables and timelines within the Customer Journey.