Job Description

Description

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The opportunity
We are looking for an experienced Customer Care Manager to join our team in Components. The business unit within Hitachi Energy located in Ludvika, Sweden has responsibility for the manufacturing and delivery of transformer components to customers worldwide. These components are an essential part of reliable and energy efficient power systems.

In this role, you will lead and develop a team responsible for order management and shipping processes. You will play a key role in ensuring timely and accurate deliveries to our customers while driving process improvements and operational excellence.

How you’ll make an impact

  • Lead and coach a team of experienced professionals in order management and shipping.
  • Manage, monitor, and resolve customer escalations and support your team whenever necessary.
  • Manage and balance the customer and factory view to protect the company's assets whil...

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