Customer Care Manager, Melbourne

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As the Customer Care Manager for Retail Lending, you will lead the Homeowner Customer Care team and escalation function specifically for home loans. You will oversee the resolution of lending queries and escalations during the origination process, ensuring customers receive clear, timely, and accurate communication as their loan progresses. You’ll collaborate closely with product, credit, operations, and frontline teams to improve the home loan origination experience while maintaining strong regulatory and policy compliance.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while h...