Job Description

Posted Thursday 29 January 2026 at 1:00 pm

Customer Care Manager

Are you passionate about leadership, coaching and driving performance?

Full Time Opportunity

Lead and inspire a team of Customer Care Agents to achieve high performance through customer centric interactions, providing regular coaching and effective leadership. Maintain a highly engaged team culture along with ensuring that all team members are compliant and working within the company guidelines.

What are we looking for?
  • Self-driven with a passion for performance, customer experience, and people engagement
  • Proven capability to lead, motivate and coach individuals and teams to achieve KPIs and inspire positive behavioural change
  • Demonstrated experience in developing people capability and supporting career progression
  • Demonstrated ability to drive engagement and innovative thinking
  • Natural leader who can influence people through continuous change and ensure ...

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