Customer Care Manager - State Farm Agent Team Member

Benefits:

• 401(k) matching


• Bonus based on performance


• Competitive salary


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

Customer Care Manager – In-Office




Bill Knight State Farm Agency
Job Type: Full-Time
Location: In-Office | Denver




Serve Your Community. Build Relationships. Grow a Career with Purpose.



The Bill Knight State Farm Agency is seeking a Customer Care Manager who is calm under pressure, deeply service-oriented, and passionate about helping people when they need it most. This is an in-office role for someone who takes pride in providing outstanding customer support while building trusted, long-term relationships within the community.



This position is ideal for a professional who listens first, communicates clearly, and can confidently guide customers through questions, changes, or challenging situations. While the role is service-focused, the ability to identify appropriate in-book sales opportunities during customer interactions is an important part of long-term success.



This role is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained.




What You’ll Do

• Serve as a primary in-office point of contact for customers
  
  
  


• Manage daily customer inquiries and service requests with professionalism and empathy
  
  
  


• Assist with policy updates, billing questions, endorsements, and basic policy reviews
  
  
  


• Support customers through the claims process and follow up as needed
  
  
  


• Coordinate communication with team members to ensure smooth workflows
  
  
  


• Maintain accurate documentation of customer interactions and service activity
  
  
  


• Identify in-book sales opportunities when they align with customer needs
  
  
  


• Support community engagement and outreach initiatives
  
  
  

What We’re Looking For

• Strong communication, organization, and relationship-building skills
  
  
  


• Compassionate, calm demeanor—especially during high-stress situations
  
  
  


• Ability to manage multiple priorities with attention to detail
  
  
  


• Service-first mindset with the ability to guide customers confidently
  
  
  


• Willingness to obtain Property & Casualty and Life & Health licenses
   (full training, guidance, and support provided)
  
  
  


• Prior customer service, office support, or administrative experience preferred
  
  
  


• Professional, dependable, and team-oriented work style
  
  
  

What We Offer

• Competitive base salary with performance-based incentives
  
  
  


• Full support through the insurance licensing process
  
  
  


• Structured in-office training after Property & Casualty license is obtained
  
  
  


• Supportive, community-focused agency culture
  
  
  


• Opportunities for growth and internal advancement
  
  
  


• A meaningful career helping individuals and families protect what matters most
  
  
  

Ready to Join a Service-Driven Local Agency?



If you’re someone people trust in difficult moments and you want a career where your work truly makes a difference, we’d love to meet you.