Customer Care Manager US

Customer Care Manager US - Cloudstaff

Location: Makati, Philippines

Schedule: Night Shift (flexible US time zones – EST or CT). Working hours: 8pm-5am UTC+8 (8am-5pm EST) or 9pm-6am UTC+8 (8am-5pm CT).

Work Arrangement: Work from Office

Job Description: This office-based role manages relationships with a group of customers, delivering excellent customer service and collaborating with internal teams to provide tailored solutions that support the customers’ business operations.

Key Responsibilities

• Manage varied customer interactions, including phone calls, emails, and structured online meetings, ensuring a seamless experience for each customer.
• Introduce new solutions that enhance customers’ business operations, demonstrating a solid understanding of product benefits.
• Identify and assess customer needs to maintain high levels of satisfaction.
• Build trust ...