Customer care

• Recent graduate from a top business school with a 3 years experience in marketin
• Proficient in SAP and Power BI

About Our Client
Our client is a medium-sized company operating in the FMCG sector. They are known for their commitment to delivering high-quality products and services, coupled with a customer-focused approach. Located in Neuchâtel, the company provides a professional and structured environment to thrive in.

Job Description

• Manage and oversee after-sales projects, ensuring timely and efficient execution.
• Collaborate closely with the customer service department to address client needs and expectations.
• Develop and implement strategies to improve after-sales processes.
• Monitor project progress and resolve any potential issues proactively.
• Coordinate with cross-functional teams to ensure seamless communication and project alignment.
• Prepare and present reports to stakeholders on pr...