Job Description

  • Job Title: Customer Care Specialist Nordic speaker
  • Contract: Perm
  • Location: Deeside
  • Pay: £30,000 p/a

    • SRG are partnered with a global medical products and technologies company. Our client is focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care.

    We are seeking a Customer Care Specialist to join their Deeside team.

    Position overview:

    Reporting to the Manager of Customer care, this role is the first point of contact for our customers, being a trusted source of information for them. Responsibilities include: primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data. Collaboration with other areas of the business such as Finance and Masterdata.

    Key Responsibilities:

  • Raise claims within SLA, investigate to resolution, ...

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