Customer Care

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!The Outsource role is responsible for executing high-volume, repeatable, customer-facing and system-driven tasks within auction operations. This role requires a working knowledge of Ritchie Bros. auction platforms, systems (Salesforce, IP Admin), and logistics tools (VeriTread), along with disciplined adherence to SOPs and service level agreements (SLAs). The work supports event operations by ensuring smooth buyer pickup coordination, timely system updates, and effective communication with internal and external stakeholders.Key Responsibilities & SLAsResponsibility Description SLA Systems Access Required1. Schedule Pickups For RBA live auctions, direct buyers to simplybook.me. For online auctions (IP, TP, SS), book via VeriTread CAM tool (login req...