Customer Care Process Associate

Bahasa Customer Care Process Associate

Digitally resolve customer issues with the highest level of professionalism and integrity to ensure customer satisfaction and retention.

Experience Required

• Strong Communication & Customer Service Skills
• Minimum 1.5 years of international contact center experience
• Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
• Prior digital/call center experience preferred.
• Familiarity with Microsoft Office applications.
• Must possess excellent written and oral communication, listening, and comprehension skills.
• Must possess effective time management and organizational skills.
• Stellar customer service skills and the ability to de-escalate customer frustration.
• Superior problem-solving skills and the ability to work independently and objectively.
• Dedication to the customer experience ...