Job Description

ABOUT THE ROLE

This is a 12-month fixed term contract.


This role works within the Customer Care Team to achieve customer focus objectives relating to: order handling, billing enquiries, complaint handling as well as customer, doctor and patient enquiries. The key focus of this role is to provide both internal and external customers with a high level of customer service.


This role is based in Mascot, New South Wales and will report to the Customer Care Manager.


KEY RESPONSIBILITIES

  • Effectively manage enquiries from both internal and external customers through a range of different communication methods

  • Process incoming orders for customers according to specific requirements, including consignment orders, sales representative inventory requests, loan kits, free of charge deliveries and returns

  • Providing a high level of service and responsiveness with all enquiries including but not li...

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