Job Description
Involves online and telephone contact with external/internal customers within functional area and completing any related administration. Associate levels may complete some tasks under guidance and may have responsibility for less complex tasks.
**Position Overview**:
Perform the following activities under close supervision:
- Answer incoming calls (domestic transportation services) with courtesy and quality, provide solutions and alternatives according to FedEx's service policy, to provide support to customers regarding their needs to track shipments, open protocols, schedule appointments, etc.
- Detail the call log with the CRM tool, with a clear and objective description, to ensure that each case is understood by any member of the team, in case future action is required.
- Provide updates on current domestic parcel statuses and basic tracking activities, monitor parcel movement and interpret tracking updates through the internal CRM system, prepare internal and externa...
**Position Overview**:
Perform the following activities under close supervision:
- Answer incoming calls (domestic transportation services) with courtesy and quality, provide solutions and alternatives according to FedEx's service policy, to provide support to customers regarding their needs to track shipments, open protocols, schedule appointments, etc.
- Detail the call log with the CRM tool, with a clear and objective description, to ensure that each case is understood by any member of the team, in case future action is required.
- Provide updates on current domestic parcel statuses and basic tracking activities, monitor parcel movement and interpret tracking updates through the internal CRM system, prepare internal and externa...
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