Job Description

Summary

We are seeking a dedicated and customer-focused Customer Care Representative to join our team. This position pays $18.00 per hour. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving abilities, and a commitment to delivering exceptional experience.

Responsibilities

Customer Interaction:
  •  Respond to customer inquiries via phone, email and live chat.
  • Provide accurate information about products, services, and company policies.
  • Handle customer complaints and concerns professionally and empathetically.

    • Problem Resolution:
  • Identify customer needs and provide timely and effective solutions.
  • Escalate complex issues to the appropriate department while ensuring follow-up.
  • Document and track customer interactions in the CRM system.

    • Product ...

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