Customer Care Representative

This role works within the Customer Care Team to achieve customer focus objectives relating to: order handling, billing enquiries, complaint handling as well as customer, doctor and patient enquiries. The key focus of this role is to provide both internal and external customers with a high level of customer service.

This role is based in Mascot, New South Wales and will report to the Customer Care Manager.

KEY RESPONSIBILITIES

• Effectively manage enquiries from both internal and external customers through a range of different communication methods
• Process incoming orders for customers according to specific requirements, including consignment orders, sales representative inventory requests, loan kits, free of charge deliveries and returns
• Providing a high level of service and responsiveness with all enquiries including but not limited to order and delivery follow up, product availability, pricing, invoicing queries, disputes or di...