Job Description

  • Provide exceptional customer service via phone, email, and chat.
  • Resolve customer inquiries and issues efficiently.
  • Maintain a positive attitude and demonstrate empathy.
  • Document interactions and feedback accurately.
  • Collaborate with team members to enhance customer experience.
  • Stay updated on product knowledge and company policies.
  • Educational Qualifications: High/Senior High School diploma required.
  • Experience Level: No prior experience necessary; training provided.
  • Skills and Competencies: Strong customer service skills, call center knowledge, effective problem-solving abilities, and proficiency in English language.
  • Working Conditions: Fast-paced environment, may require evening or weekend shifts.
  • Qualities and Traits: Empathetic, patient, adaptable, and a strong communicator.

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