Customer Care Representative

Under limited supervision, complete final Quality inspections and walk-through of completed home with homeowner. Respond to homeowner's warranty issues and ensure timely resolution of repairs and/or corrections after the sale of home. Respond quickly to emergency repairs. Ensure homeowner satisfaction at future intervals.

Essential Duties and Responsibilities:

• Respond timely to homeowner's warranty issues in person. Review items and contact appropriate subcontractors to complete repairs. Follow up with homeowner on date of repair. When completed, inspect repairs. Have homeowner sign off for completion of work.
• After Construction is complete, complete final Quality inspection using a checklist and noting repairs and/or corrections still needed by Construction.
• Perform walk-through and sign off with homeowner, ensuring that home is complete and satisfactory to buyer. Note any newly requested corrections and or repairs. Return in one week to ensure ...