Customer Care Representative

POSITION SUMMARY

Under the general supervision of the Customer Solutions Supervisor (CSS), the Customer Service Representative (CSR) assists customers and records necessary customer information by performing the following duties listed below. The CSR is expected to work with minimal supervision within the procedures and limits of the position. Unusual circumstances or situations requiring approvals above the level granted are referred to management.

RESPONSIBILITIES:

• Receive customer orders and order changes via e-mail, Electronic Data Interchange (EDI), and enter these into JD Edwards (JDE) database.
• Communicate with customers via phone (conference calls as needed), and e-mail
• Answer customers’ questions on price and availability (standard price or previously approved special pricing)
• Provide stock availability, factory lead-times, tracking information
• Direc...