Customer Care Representative II

At Percepta, we bring first-class service across each market we support. As a Customer Care Representative II in Melbourne, FL you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Care Representative (CCR) works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries including Over the Air customers and concerns by using available resources to our US retail customers and dealers. The CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone. During a Typical Day, You'll • • Promptly processes and answers/resolves customer inquiries, concerns or techni...