Customer Care Representative

Job Title: Customer Service Associate

Location: Vidya Jeevan, Knowledge Park – I, Greater Noida

Preferred Candidate: Residing with family in Greater Noida / Delhi NCR

Key Responsibilities

• Attend incoming calls and make outbound calls as required.
• Maintain polite, professional, and attentive communication with students and parents.
• Manage and guide students within the institute premises.
• Maintain data, prepare daily/weekly reports, and update records accurately.
• Work on Excel for basic data management (filters, formatting, tracking sheets, etc.).
• Assist with scheduling, coordination, and administrative tasks.
• Support daily operational activities and ensure smooth functioning of the centre.
• Escalate issues to the management team when required.
• Provide basic tech support (system login, form updates, simple troubles...