Customer Care Representative (Laboratory)

Customer Care Representative (Laboratory)

Responsible to perform sample handling including sample inspection, sample sorting, sample registration to comply with requirement of ISO 17025.

Assist reporting manager to ensure smoothen and effective daily operation.

Ensure timeliness and accuracy on handling business inquiries as per the expectation of the customers.

Responsible to handle indoor sales to assist walk in client and incoming call regarding on lab testing enquiry and follow up with client on proposal and sample submission.

Responsible to communicate and liaise with client on the sample submission & any sample related issue to ensure sample integrity.

Meeting the clients’ expectation in term of the incoming sample collection and outgoing laboratory reporting.

Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process whe...