Customer Care Representative

Job details

Summary:

Our client is a pioneer in the medical vision industry, boasting over 30 years of experience designing award-winning loupes and high-definition headlights. Located near Sun Prairie, WI, they are an industry leader dedicated to helping healthcare professionals achieve superior visualization through enhanced ergonomics and cutting-edge illumination. ...

We are seeking a proactive, detail-oriented professional to join their team. In this role, you will be the primary point of contact for doctors and dental professionals, helping them navigate a premium product line of clinical equipment while meeting sales and service metrics in a fast-paced environment.

Highlights:

Fully onsite on the East side of Madison

Temporary to hire

$20/hr

Responsibilities

Inbound Support: Handle customer calls regarding order status, pricing, and product info.

Drive Sales: Consult with clinicians to recommend products and close sales over the phone.

Data Accuracy: Enter orders into the business system with high precision and zero errors.

Hit Metrics: Meet monthly sales goals, conversion rates, and phone availability targets.

Problem Solve: Resolve customer issues independently using conflict resolution skills.

Modern Tools: Utilize CRM, chat, and digital tools to maintain a seamless workflow.

Qualifications

Experience: 3+ years in a call center; 2+ years in sales/prospecting preferred.

Technical Skills: Experience troubleshooting clinical equipment or technical hardware

Service Skills: 2-3 years in customer service with a "customer-first" mindset.

Tech Savvy: Proficient in MS Office; Oracle or CRM experience is a plus.

Detail Oriented: High accuracy in order processing and data entry.

Communication: Strong verbal/written skills; types 30+ wpm.

Education: High School Diploma required; Associates degree preferred.

Apply today to be considered for the Customer Care Representative opportunity.

#SPH1000

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Summary:

Our client is a pioneer in the medical vision industry, boasting over 30 years of experience designing award-winning loupes and high-definition headlights. Located near Sun Prairie, WI, they are an industry leader dedicated to helping healthcare professionals achieve superior visualization through enhanced ergonomics and cutting-edge illumination.
We are seeking a proactive, detail-oriented professional to join their team. In this role, you will be the primary point of contact for doctors and dental professionals, helping them navigate a premium product line of clinical equipment while meeting sales and service metrics in a fast-paced environment.

Highlights:

Fully onsite on the East side of Madison

Temporary to hire

$20/hr

Responsibilities

Inbound Support: Handle customer calls regarding order status, pricing, and product info.

Drive Sales: Consult with clinicians to recommend products and close sales over the phone.

Data Accuracy: Enter orders into the business system with high precision and zero errors.

Hit Metrics: Meet monthly sales goals, conversion rates, and phone availability targets.

Problem Solve: Resolve customer issues independently using conflict resolution skills.

Modern Tools: Utilize CRM, chat, and digital tools to maintain a seamless workflow.

...

Qualifications

Experience: 3+ years in a call center; 2+ years in sales/prospecting preferred.

Technical Skills: Experience troubleshooting clinical equipment or technical hardware

Service Skills: 2-3 years in customer service with a "customer-first" mindset.

Tech Savvy: Proficient in MS Office; Oracle or CRM experience is a plus.

Detail Oriented: High accuracy in order processing and data entry.

Communication: Strong verbal/written skills; types 30+ wpm.

Education: High School Diploma required; Associates degree preferred.

Apply today to be considered for the Customer Care Representative opportunity.

#SPH1000

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key responsibilities

See above

experience

1-4 years

skills

See above

education

High School

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