Customer Care Representative

Mission

As a FENDI Ambassador the Client Advisor is expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Main Responsibilities

• Sales Performance: Lead individual sales and achieve performance target and KPI, Engage in upselling, cross selling and multiple selling for all product categories.
• Client Management: Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools; Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the client.
• Store Operations: Be able to correctly operate the retail management system for stock transfers, payments, stock inquiries and customer database input.
• Store Management: Support in maintaining inventory accuracy by properly receiving display and store merchandi...