Customer Care Representative

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer issues promptly and effectively.
• Maintain customer satisfaction with professional interactions.
• Document customer feedback and escalate issues as needed.
• Collaborate with team members to improve service quality.
• Educational Qualifications: Bachelor’s degree in any field.
• Experience Level: 1-3 years in customer service roles.
• Skills and Competencies: Proficiency in the English language; strong interpersonal and communication skills.
• Working Conditions: Fast-paced office environment, possible shift work.
• Qualities and Traits: Patience, empathy, problem-solving ability, and a positive attitude.

Working Location ...