Customer Care Representative

Overview

We are seeking a detail-oriented and compassionate Virtual Patient Coordinator/Medical Support Specialist to join our healthcare team. This role is responsible for managing patient communication and coordination efforts, including appointment scheduling, referral processing, virtual call-center support, data entry, and insurance verification. The ideal candidate will have strong organizational skills, excellent communication abilities, and experience working in a fast-paced medical or healthcare setting.

Responsibilities

• Coordinate and manage patient recall efforts and referral tracking to ensure continuity of care.
• Schedule patient appointments accurately based on provider availability and patient needs.
• Perform accurate and timely data entry into electronic health records and other systems.
• Verify insurance eligibility and benefits before appointments and assist patients with questions related to coverage.
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