Customer Care Representative

Customer Care Representative – Thurston Software Solutions, Inc

We are seeking a detail‑oriented and compassionate Virtual Patient Coordinator/Medical Support Specialist to join our healthcare team. This role is responsible for managing patient communication and coordination efforts, including appointment scheduling, referral processing, virtual call‑center support, data entry, and insurance verification. The ideal candidate will have strong organizational skills, excellent communication abilities, and experience working in a fast‑paced medical or healthcare setting.

Responsibilities

• Coordinate and manage patient recall efforts and referral tracking to ensure continuity of care.
• Schedule patient appointments accurately based on provider availability and patient needs.
• Perform accurate and timely data entry into electronic health records and other systems.
• Verify insurance eligibility and benefits before appointments ...