Customer Care Representative

**Summary**: The Customer Service Representative has the responsibility of interfacing directly with all external and internal Griffith customers regarding order placement and status, changes, and any potential delays to sales orders. The Customer Service Representative is accountable for all activities encompassing their clients and orders. This includes the accuracy of information entered, the timeliness of manufacturing and testing, communication to customers of potential delays and the safe and timely delivery of product. The Customer Service Representative is part of the Supply Chain team and collaborates to increase efficiency, determine inventories and maximize effectiveness throughout our internal processes.
**Essential Duties & Responsibilities**:
- Manages all aspects of the customer relationship from Order placement to delivery.
- Creatively works with Scheduling, Planning and Operations to solve problems as they occur.
- Uses Root Cause analysis to put in place ...