Customer Care Representative

Title – Customer Care Representative – Associate / Customer Care Representative

Department – Customer Experience

Location : Mumbai ( Chandivali)

What you will do:

The Customer Care Representative will be responsible for:

• Providing customer support to international customers over calls/chat/email
• Resolving customer issues
• Adhere to basic customer onboarding process
• Handling customer’s claims
• Running customized reports
• Cross-functional collaboration with internal customers as and when needed

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to customer queries
• Work with internal departments to meet customer's needs
• Data entry in various platforms

You will be a great fit if you:

• Have exceptionally effective communication skills (both verbal & written)
• Empathetic, patient & has a solution-oriented thinking skills.
• Adaptable, agile & have accuracy in customer data handling.

Education criteria:

Bachelor's degree or equivalent Minimum Experience: Minimum six months to five (0.6-5) years professional experience in customer service/Sales/Support/Communication intensive roles with international experience

• Flexible working in rotational shifts
• Willing to work for Mumbai location.
• Assess for resilience, tone of voice and problem-solving attitude.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists