Customer care representative

Title – Customer Care Representative – Associate / Customer Care Representative
Department – Customer Experience
Location : Mumbai ( Chandivali)
What you will do:
The Customer Care Representative will be responsible for:
Providing customer support to international customers over calls/chat/email
Resolving customer issues
Adhere to basic customer onboarding process
Handling customer’s claims
Running customized reports
Cross-functional collaboration with internal customers as and when needed
Responsibilities
Communicate with customers via phone, email and chat
Provide knowledgeable answers to customer queries
Work with internal departments to meet customer's needs
Data entry in various platforms
You will be a great fit if you:
Have exceptionally effective communication skills (both verbal & written)
Empathetic, patient & has a solution-oriented thinking skills.
Adaptable, agile & have accuracy in customer data handling.
Education criteria:
Bachelor's degree or equivalent Minimum Experience: Minimum six months to five (0.6-5) years professional experience in customer service/Sales/Support/Communication intensive roles with international experience
Flexible working in rotational shifts
Willing to work for Mumbai location.
Assess for resilience, tone of voice and problem-solving attitude.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists