Job Description
Customer Care Representative
Location: Northampton, PA (Onsite)
Schedule: Monday–Friday | 8:00 AM – 5:00 PM | 30-minute lunch
Work Environment: Call Center
About the Role
We are seeking a highly motivated Customer Care Representative to join our onsite team in Northampton, PA. In this role, you will provide exceptional service while managing a high volume of inbound customer calls. You’ll listen actively, resolve issues efficiently, and ensure every customer feels heard, supported, and valued. If you excel in fast-paced environments and enjoy helping others, we’d love to meet you!
Top Skills & Qualifications
+ 2+ years in a customer-facing role, handling a wide range of customer interactions—from positive to highly escalated.
+ 1+ year of high-volume call center experience (60+ calls per day).
+ Demonstrated success in de-escalating complex or challenging situations with positive outcomes.
+ Ability to pass a pre-employment assessme...
Location: Northampton, PA (Onsite)
Schedule: Monday–Friday | 8:00 AM – 5:00 PM | 30-minute lunch
Work Environment: Call Center
About the Role
We are seeking a highly motivated Customer Care Representative to join our onsite team in Northampton, PA. In this role, you will provide exceptional service while managing a high volume of inbound customer calls. You’ll listen actively, resolve issues efficiently, and ensure every customer feels heard, supported, and valued. If you excel in fast-paced environments and enjoy helping others, we’d love to meet you!
Top Skills & Qualifications
+ 2+ years in a customer-facing role, handling a wide range of customer interactions—from positive to highly escalated.
+ 1+ year of high-volume call center experience (60+ calls per day).
+ Demonstrated success in de-escalating complex or challenging situations with positive outcomes.
+ Ability to pass a pre-employment assessme...
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