Job Description

Customer Care Representative

Location: Northampton, PA (Onsite)

Schedule: Monday–Friday | 8:00 AM – 5:00 PM | 30-minute lunch

Work Environment: Call Center

About the Role

We are seeking a highly motivated Customer Care Representative to join our onsite team in Northampton, PA. In this role, you will provide exceptional service while managing a high volume of inbound customer calls. You’ll listen actively, resolve issues efficiently, and ensure every customer feels heard, supported, and valued. If you excel in fast-paced environments and enjoy helping others, we’d love to meet you!

Top Skills & Qualifications

  • 2+ years in a customer-facing role, handling a wide range of customer interactions—from positive to highly escalated.
  • 1+ year of high-volume call center experience (60+ calls per day).
  • Demonstrated success in de-escalating compl...

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