Customer Care Representative

Job Title: Customer Success Representative

Department: Customer Success

Reports To: CEO

Location: Orleans Ottawa - In Office

Position Overview:

We are looking for a highly motivated and customer-centric individual to join our team as aCustomer Success Representative . This role is crucial in ensuring the satisfaction and success of our existing customers. The ideal candidate will be responsible for maintaining strong customer relationships, providing exceptional service, and supporting our sales and support teams.

Key Responsibilities:

Customer Communication: Serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and maintaining a positive relationship.

Support Coordination: Work closely with the support team to ensure customer issues are handled efficiently and communication is streamlined...