Customer Care Representative

Customer Care Representative (Web Hosting)

1 day ago Be among the first 25 applicants

About Us We’ve got an incredible brand – now we’re busy creating the legend behind it. At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

About the Role As a Customer Care Representative (Entry Level 1), you will handle customer inquiries across phone, chat, email, and ticket channels. You will provide timely, accurate, and courteous support by addressing basic concerns, troubleshooting common issues, and guiding customers through standard processes. This role focuses on building foundational knowledge of web hosting services while delivering excellent customer experience. You will follow established procedures, escale complex cases to senior team members when necessary, and continuously develop your skills through training and coaching....