Customer Care Representative

Job Description Summary

As Customer Care Representative you will be the first point of contact for our Customers when contacting BD to get support related to their orders, order information, product information, etc. You will part of the Order Management process being the link between OM team, Customers and Business. You will be responsible to process transactions not moved to our Share Service Centers yet. Together with your manager you will play a key role in driving continuous improvement initiatives.

Job Description

Main responsibilities will include:

• You have a portfolio of customers and Businesses assigned. These portfolios could change based on the evolution of Customer Service to adapt to new situations. The preference model is that each Customer Service Specialist (CCO rep) has a portfolio of customers in the concept BDX (all businesses). The portfolio of customers can be influenced by the Customer segmentation doing by BD.
• Cu...