Customer Care Representative

• Collaborating with the sales team to acquire and retain customers.
• Building and maintaining strong customer relationships.
• Conducting regular follow-up calls to provide updated pricing quotes.
• Following up on sales leads to drive new business opportunities.
• Promoting the company’s products and services actively and consistently.
• Assisting in enhancing the company’s sales programs, products, and services.
• Responding to customer inquiries regarding supply chain solutions.
• Documenting and resolving customer complaints, or escalating them to the appropriate department as needed.
• Updating and maintaining detailed customer profiles.
• Generating timely and informative reports on sales calls for management using the company’s CMS software.

Qualifications

• Excellent communication skills to interact effectively with customers and team members.
• Strong persuasive abilities...