Customer Care Representative

Overview:
The customer service representative is a significant customer facing role within Stryten, with daily communication around orders and fulfillment directly with the customer as well as other departments within the organization.
**Responsibilities**:
- Develop and maintain accurate documentation of department processes.
- Research, reconcile and resolve customer issues in a timely manner.
- Act as “SME” Subject Matter Expert on various Systems including JDE, SFDC, inContact, CPQ.
- Process sales orders from customer purchase orders or through finalizing salesforces opportunities.
- Perform customer support function in at least one area of expertise.
- Ability to provide World Class Customer Engagements
- Comfortable interacting with Sr. Management, Branch Operations, Manufacturing and Accounting
- Ability to adapt and work well under pressure in a fast-paced environment
- Track orders to completion
- Provide consolidated billing and supporting...