Customer Care Representative

Description

• Handle customer inquiries via phone, email, and chat.
• Resolve customer complaints and provide appropriate solutions.
• Maintain records of customer interactions and transactions.
• Work collaboratively with the support team to enhance customer satisfaction.
• Provide feedback on the efficiency of the customer service process.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 1-3 years of experience in customer service.
• Skills and Competencies: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to manage multiple tasks efficiently.
• Qualities and Traits: Patience and empathy while dealing with customers.