Job Description
eTeacher Group is an EdTech pioneer delivering high-quality live online courses to over 50,000 students worldwide each year. With more than 550 employees and a rapidly evolving Learning Platform, we remain at the forefront of educational innovation. Our strategy is clear: create personalized, outcome-focused learning experiences powered by advanced teaching methodologies and cutting-edge AI technologies.
Our Customer Care Representatives are the first point of contact with our students and play a critical role in creating the best possible first impression.
They support new and existing students with a wide range of inquiries including course scheduling, billing questions, terms clarification, onboarding, technical assistance, and platform navigation—across both calls and digital channels such as WhatsApp, CRM messaging, and email.
Success in this role requires a service mindset, strong resilience under pressure, and consistent performance within a KPI-driven environment (Effi...
Our Customer Care Representatives are the first point of contact with our students and play a critical role in creating the best possible first impression.
They support new and existing students with a wide range of inquiries including course scheduling, billing questions, terms clarification, onboarding, technical assistance, and platform navigation—across both calls and digital channels such as WhatsApp, CRM messaging, and email.
Success in this role requires a service mindset, strong resilience under pressure, and consistent performance within a KPI-driven environment (Effi...
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