Job Description

Position


We are seeking an entry-level Customer Care Representative/Dispatcher for our office in Seattle, WA. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.

Essential Job Duties

  • Answer incoming support calls
  • Create support tickets on behalf of customers
  • Identify and escalate issues to Helpdesk
  • Document all call information according to standard operating procedures
  • Use basic computer applications
  • Communicate with customers, technicians, and salespeople
  • Schedule service calls
  • Meet monthly service goals
  • Recognize, document, and alert the management team of trends in customer calls
  • Route calls to appropriate resources

    • Qualifications

  • No experience necessary- will train the right candidate!
  • Experience using IT ticketing ...

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