Customer Care Service Coordinator 2nd Shift (12pm - 9 pm)

The Customer Care Service Coordinator will be a customer advocate and provide a world class level of customer support to internal and external customers of Smiths Detection.  This role is the catalyst to providing customers with First Call Resolution to their inquiry. This person assumes responsibility as the first human interface with the customer for incoming calls to Smiths Detection Service. This is a Tuesday - Saturday: 12pm - 9pm work schedule 

Job duties to include but are not limited to;

• Accurately opens and documents service events within the SMS.
• Use our enterprise system to generate the appropriate work order for the field service engineer to understand the purpose, location, parts, warranty, etc. for the job.
• Investigates, analyzes and rectifies customer concerns or elevates problems to management attention when necessary.
• Coordinate the daily schedule for Field Service Engineers...